As a customer service agent at Rituals, you are the person that customers will contact for all kinds of questions. You will perform the following activities:
Answering various questions through telephone, e-mail, or via social media. Questions you can expect will be about the online store, products or orders
Advise and inform customers about various Rituals products
Handling complaints and finding suitable solutions for both parties
Giving creative and fun answers through social media
In short, you will ensure that the relaxed and pleasant shopping experience is conveyed over the phone, through e-mail and the social media channels. In conclusion, it will be your responsibility to put a smile on the face of the customer (and of course on your own).
Your monthly salary is €2.297 gross (based on 40 hours)
Your hourly salary is €13,26 gross
In addition, you get 25 vacation days and 8.33% vacation pay
On Sundays or public holidays you will receive 50% on top of your hourly salary
Your contract will be directly with Cygnific
You will receive a laptop and headset from Cygnific, which can be picked up in Amsterdam or Enschede
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